I had a strange scenario where users would get this error message whenever they tried to use Advanced Find:
So as you do, you get them to download the log file and send it across to you.
This was the error message in the log file
Unhandled Exception: System.ServiceModel.FaultException1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=22.214.171.124, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Privilege Type Append not defined on entity 'UserQuery'.Detail:
<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147220970</ErrorCode> <ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" /> <Message>Privilege Type Append not defined on entity 'UserQuery'.</Message> <Timestamp>2016-08-11T22:50:56.4880068Z</Timestamp> <InnerFault i:nil="true" /> <TraceText i:nil="true" /> </OrganizationServiceFault>
Awesome, the problem is stated here
Whats going on here?! I raised a support ticket with Microsoft and basically the issue was with something gone strange with the Hierarchical modelling.
The steps to follow to resolve this are:
- Login into CRM as system admin
- Navigate to Settings > Security > Hierarchy Security
- Ensure that 'Saved View' is part of the excluded entities:
- Click on 'Save and Close' and that should fix it!
A very random error message which I hadn't seen before and hopefully this will help others that might come across this!